Delete your Myllo account

This page is for the Myllo app, provided by HexaKrown LLC. It explains how to delete your account and your data, and what we keep afterwards.

Option 1: delete it yourself in the app

Open Myllo and sign in.
On the home screen, open the menu (top left), then Settings.
Tap Delete account and confirm.

Deleting your account is permanent. It cannot be undone.

Option 2: ask us to delete it

If you can't open the app, email support@evernear-ai.com from the email address you use for Myllo, with the subject "Delete my Myllo account". We may ask you to confirm it is you. We will delete your account and reply within 45 days.

What is deleted

Your profile, your chats with Myllo, the memories Myllo kept, your journal, cycle log, tasks and other saved items, the pictures you sent, and the cards and card photos you sent to friends. If you signed in with Apple, we also ask Apple to end the connection between your Apple ID and Myllo.

What may be kept, and for how long

Information	What happens
Shared tasks	Your friends keep their own copy of tasks you shared with them, with their own progress
Reports you made, and the copy of a reported card's photo	Kept until we finish reviewing them, then 30 more days
Crash reports	Removed automatically after 90 days
Usage events (not linked to your name or email)	Removed automatically after 12 months

Delete only some of your data

You can keep your account and delete your memories, chat history and cycle (health) data: in the app, go to Settings → Delete my health & memory data.